Logmein ActiveX Registry

I ran into a problem with LogMeIn where I couldn't access my remote/target computer through ActiveX connections - only through the Java connection. When I tried to connect through ActiveX I would get access to the desktop and then after a couple of mouse clicks LogMeIn would "freeze up". I couldn't click on the screen to open programs, close windows, etc.

From talking to LogMeIn support they said a possibility was that I was doubled NAT'ed and Java was better at negotiating those type of connections. I knew that wasn't the case because I only had 1 router in between the connection.

It turns out there is a registry key that can be edited so you longer experience LogMeIn freezing up when connecting through ActiveX. I really prefer the ActiveX connection because it gives you more options and seems to work a lot quicker (especially upon first connect).

So, if you are experiencing the same problem where ActiveX is not working, but Java is, try editing the following registry key:

HKEY_LOCAL_MACHINESOFTWARE\LogMeIn\V5\Net\NATUDP

Double Click the DWORD Entry "DisableEx" and change the value from 0 to 1

Note: I ran across one situation where my computer did not have the DisableEx key listed in the registry. If this happens just create a new DWORD value and name it DisableEx and give it a value of 1.

Comments

Thanks a lot for posting this

Permalink Submitted by Ronny on Wed, 10/21/2009 - 5:33am

Thanks a lot for posting this fix, this problem was driving me nuts for several weeks now, one by one my computers became inaccessible with the new logmein updates; one thing is for sure, as long as they service consists of "download a zipped install package and install from there" where I even supplied them with all ogs and pointed out the stage where things go wrong, I'm not willing to pay for it, I think they are a bit victim of their own success ...

Glad to hear this helped fix

Permalink Submitted by sdykman on Wed, 10/21/2009 - 1:17pm

Glad to hear this helped fix your problem - thanks for letting me know ;)

Changing the register from 0

Permalink Submitted by Mike E. on Sun, 05/23/2010 - 1:54am

Changing the register from 0 to 1 did not help me.

Logmein suggested I :

A. Once connected to the host computer, go to Preferences > General Settings. Uncheck the option Use Display Accelerator. Click OK at the bottom of the screen.

B. Please also try reinstalling the ActiveX/Firefox Remote Control plugin (linked below). (In the client computer.)

To remove the ActiveX control in Internet Explorer 6 of the client computer:

Open Internet Explorer and go to Tools > Internet Options > Settings > View Objects.
Locate the Performance Viewer ActiveX control.
Right click and choose Remove.

I tried both of these things and neither worked.
Very frustrating.

Mike E.

A big thanks to you sir. You

Permalink Submitted by Gideon on Wed, 02/23/2011 - 5:21pm

A big thanks to you sir. You solved what has been annoying me for quite some time.

This is also good. The

Permalink Submitted by Eugene on Thu, 04/25/2013 - 8:01am

This is also good. The software works well, Ammyy Admin doesn't require installation or specific config, works behind gateways NAT as well as within one LAN.

Excellent tip worked a treat

Permalink Submitted by Darren on Thu, 06/13/2013 - 2:16pm

Excellent tip worked a treat was causing me to think it was a worse problem than it actually was. Many Thanks.

Hey! Thanks for the share. I

Permalink Submitted by tedmosby545 on Thu, 03/20/2014 - 10:07am

Hey! Thanks for the share. I was facing the same problem at first. I wasn’t able to access the remote or the target computer through ActiveX connections. I tried different methods and ultimately gave up. I’m really happy to know about this procedure I will definitely check it out. Thanks a lot!!